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Seeking a new job or transitioning to Career in Business Operations is wonderfully analysed and presented by Greg Milosovic. The points are succinctly enumerated and all topics like what a Business Operations Manager role is, the key challenges, strategies to adopt and succeed in this role are all candidly discussed. He draws a lot on his own experience to simplify the entire topic and make it relevant.
Greg Milosovic, the speaker, is a man of experience and great credentials. He is an American who grew up near Akron, Ohio. He is a graduate from the Bowling Green State University. He pursued a degree in sport management but somehow ended up in an Operations role at a tech company. He has a minor in marketing as well. He finished an internship with the Cleveland Cavaliers, while in school. Since 2009, he has worked at a number of different companies. At the age of 24, he got his first opportunity to manage employees. This laid the foundation of his management skills and helped him move into a fulltime manager role. He again moved jobs as manager in a company where his team was responsible for qualifying all the marketing generated leads in the US. This proved to be a career changing role for him and that is how he entered marketing operations. It taught him to be the bridge between sales and marketing. It also taught him how to bring together people, process and technology to create measurable outcomes. Three years later, he wanted to get more involved with technology and data and therefore took up a contractor role with Red Hat. The people there taught and coached him and he converted from a contractor to a permanent employee. Presently he is in a senior manager role at Red Hat. In the last 10 years he transitioned from sales to an Operations role.
Business Operations roles are focused on process, technology and data. Business Operations involves creation of consistent standard data to enable measurement and optimization. Further, when data is created, how to best use it to develop reports, dashboards and insights to help the management make informed and insightful business decisions. It also means supporting other people in the relevant field for their optimum utilisation of talent and capability.
A typical day generally involves technical work, problem solving and strategizing. Some days are more focused on process and planning. Managing a team that works on diverse projects and people interaction on a global level is also another aspect of the job.
This depends upon the company and the industry. It depends on how the Company grows and the investment opportunities available to it. Consider the exact profile you are looking at. Good and consistent work ethics, taking on responsibilities to manage new technologies and add value to the Company.