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When a person is looking for a customer success manager job, he/she must focus on to help customers to maximize the value of anything that they have acquired is the primary goal. The importance of driving value to something is completely integrated within the customer success manager job description.
A customer support manager is in charge of the internal ecosystem within a company, who needs to get all valuable resources for the customers from the company. Understanding the products and finding the appropriate customers by reaching out to the correct people is equally essential for a customer support manager.