Project Specialist Global Hotel Professional Services
As an OPERA Project Specialist in the Hospitality Global Hotel Professional Services team, you will ideally have a 2-3 years of project coordination experience coupled with Hospitality Industry or IT implementation experience. This role requires excellent time management skills, attention to detail, being highly organized along with the ability to manage multiple initiatives at a given time. While this role does not have direct reports, you will be coordinating remote product customization projects around the globe. If you're interested in pursuing a career in project management, consider this to be your stepping-stone into that space!
Job Description
1. Management of Projects
Main point of contact through entire Project Delivery
Review each sales order within their area of responsibility
Direct and ongoing Communication with Hotel client contact and staff throughout project
Coordinates project kick-off calls
Sets accurate expectations of processes from pre-Implementation process through development to deployment
Builds project plan, schedules and blocks resources for development of custom deliverables
Assists hotels with pre-requisites and ensures client fully understands the Design, Development, and Deployment process
Prepares project outline for customization team and provides detailed, specific information on projects and all deliverables
Ensure that licenses, hardware, software and all project specifications are accounted for
Supervises remote Oracle Hospitality resources to ensure projects are on track as scheduled
Serves as first point of escalation for customers and Oracle Hospitality resources
Raises issues to their Manager
Runs assigned projects from start to finish
This includes the following OPERA related projects:
OPERA Legacy Integrations through OXI or OEDS
OPERA Custom Report Development
OPERA Custom Export Development
OPERA Custom Back Office Interface Development
OPERA Custom Utilities
OPERA Reporting and Analytics Custom Report Development
OPERA Cloud Extensions
OPERA Cloud Customer Federation
2. Leads the assigned remote team (developers and consultants)
Supervises design and development efforts to ensure tasks remain on schedule
Makes recommendations to Manager on staff utilization
Review of daily communication from development team about project
3. Develop the relationship with the client, management company or/or corporate entity
4. Review and respond quickly to customer feedback and inquiries raise issues
5. Work with the sales/account management team
Attend project kick-off calls
Attend pre-sales calls
Commit and block appropriate resources for pending contracts and supplemental work
Research billing questions
Provide installation history
6. Administrative
Provide backup for other Project Specialists as needed.
Review work schedule for each individual project:
Raise scheduling conflicts to Manager
Appropriate scheduling based on skill set for owned project
Review undelivered and un-invoiced backlog reports and take action as needed update PM and Oracle to move, bill or cancel work
Audit installs for customer happiness, communication, project information, sign-offs, billing, etc.
Run data points in the PM scheduling system for accurate reporting
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