SAIC has an opening for an Applications Technical Support Analyst in Anaheim, CA. Primary responsibility is for the support of citys suite of applications in providing day-to-day operational support which include maintenance activities of business applications such as upgrade initiatives, technical support of reports and interfaces, user support and software vendor coordination.
Responsibilities And Duties
Maintain the various business applications including application upgrade, patch maintenance and other related maintenance activities. Gather business requirements and document specifications for development of application, reports and interfaces.
Provide production support for business applications, technical environments and interfacing systems by assisting or interacting with peers and users in troubleshooting issues, change implementation and support maintenance. Prioritize and assign target completion dates for fixes and change orders in concurrence with application users and team members.
Work with various SAIC Account groups such as the Network Team, Hosting Team and Workplace Services Team in delivering quality and timely services/deliverables. Coordinate with city staff, applications and software vendors in terms of business applications support, incidents and issue resolution.
Follow through on project implementation, production issues and customer inquiries to ensure resolution and proper root-cause analysis in order to provide quality and timely service delivery.
Able to support the citys 24x7 business operations and be available onsite during the citys business hours.
Qualifications
Required Education and Experience
Bachelors and two (2) years or more related experience. An additional four (4) years may be substituted in lieu of a Bachelors. College degree preferably in the fields of Computer Science or Computer Engineering.
Required Skills
Must have experience acting as a support contact in dealing with client and vendor requests.
Must have working experience in providing production support for business applications or maintaining business applications including troubleshooting and resolving application related issues or incidents.
Must have experience in applications support, version upgrades and system implementation.
Must have working experience or knowledge in maintaining reports using any third-party reporting or Business Intelligence tools.
Must have good problem solving, troubleshooting and issue resolution, organization and planning skills.\
Must have working experience or knowledge with relational databases such as Oracle and/or MS SQL Server.
Must have experience using SQL, PL/SQL or any other equivalent versions.
Must have the ability to multi-task and provide off-hours support for production related business applications issues/incidents and/or technical environment support.
Must have excellent verbal communications, interpersonal skills and technical writing/documentation skills.
College degree preferably in the fields of Computer Science or Computer Engineering.
Target salary range $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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