Company: MokshaaLLC
Location: Philadelphia, PA
Posted on: May 12
ServiceNow Business Analyst
Philadelphia, PA (Onsite 4days/week)
6+Months
Pay Range: $45/hr - $50/hr (Negotiable based on experience and engagement type)
Responsibilities:
Strong ServiceNow stakeholder and customer communication.
Working with the process team to drive out requirements and create user stories.
Working within the Engineering team to articulate technical challenges and opportunities.
Participating and contributing to workshops offering best possible solutions.
Specific ITSM and ITIL experience and exposure.
A strong background as a Business Analyst.
A proactive attitude to development and a willingness to be active in the definition of the ITSM development with our clients.
Location is in Philadelphia.
The ability to show evidence that you can work with clients, distill requirements, work in partnership with client s and engineers to deliver solutions, document, and drive signoff.
Provide post implementation support and gather feedback for continuous improvement.
Primary Skills: Strong ServiceNow stakeholder and customer communication. Specific ITSM and ITIL experience and exposure.
Secondary Skills: Candidate should work from Philadelphia office.
Qualifications:
Excellent management and influencing skills full understanding and ability to lead on all ITIL processes.
Able to work independently without significant supervision.
Highly analytical in your approach.
Actively manage application specific enhancements / defects as assigned to the BA.
University bachelors degree in the field of computer science, business or related field with minimum of 3-5 years of business analysis and business partnership experience.
Work in global teams and support global cross-functional environment partnering with internal customers for requirements gathering, analysis and business process definition.
https://discord.gg/GUPad7ETad