About Ellucian:
Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.
Values Rooted in Purpose
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity:
We are seeking to hire a Director, Application Services to work onsite at Otterbein University in Westerville, Ohio. The main role is to manage the Enterprise Applications team, consult with end users, understand and optimize business processes and to assist them in becoming more efficient and effective utilizing Ellucian Banner ERP system. You will be responsible for driving student success, provide ERP technical support and will be responsible for all facets of data and reporting support for the institution. This position will report to the CIO at Otterbein University.
Where you will make an impact
- Work with university stakeholders and users in various administrative departments to assess, train, manage expectations and complete ERP projects and implementations.
- Provide leadership, direction and oversight for the analysis, configuration, implementation and maintenance of the university’s enterprise level administrative systems, including but not limited to Banner as well as numerous integrated 3rd-party software solutions.
- Plan and design the ERP and enterprise application capabilities to meet desired organizational objectives.
- Designing or writing specifications based on consultations system analysts, programmers, and end users.
- Provide leadership and coordination of remote programming and reporting resources.
- Provide ERP and enterprise Application Management and Support.
- The application and server support includes coordination of the management of Banner production and test environments, the accommodation of special requests by the Banner functional owners to implement new functionality and to test patches, upgrades and releases in a timely manner.
- Resolve problems and comply with continuously changing federal and state reporting or compliance requirements.
- Analyzing and documenting functional and/or system requirements and changes.
- Creating project plans and managing projects confirming that timelines are met.
- Coordinate and manage this ERP support with appropriate depth of expertise to maintain a high level of support for the Ellucian services to the University.
- Possessing ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
- Ability to write reports, business correspondence, develops process flows and procedure manuals.
- Additionally, possess the ability to effectively present information and respond to questions from groups of managers, clients, customer and the general public.
- Providing technical assistance by responding to inquiries regarding errors, problems, or questions with programs.
- Training end users or technical support staff to use and support programs.
- Assisting with the modification and maintenance of the Banner product.
- Mentoring less experienced analysts.
- Preparing and submitting status reports as requested by manager and unit.
- Knowledge of SaaS implementation methodologies.
What you will bring
- At least five years related experience and/or training; or equivalent combination of education and experience, including three years in area(s) of higher education.
- Demonstrated experience in successfully implementing, maintaining and supporting Ellucian Products and systems for Higher Education (college/university) clients; and gaining and keeping client trust.
- Experience working with a broad range of higher education administrators including vice presidents, deans, directors, faculty, and students.
- Project planning and execution experience required.
- Knowledge of higher education core business processes are required.
- High degree of creativity with a “can-do” attitude; display high degree of professionalism.
- Ability to set and change priorities amongst multiple competing constituencies, projects and resources.
- Strong team building and excellent interpersonal skills.
- Excellent written and verbal communication skills.
What makes #Ellucianlife:
- Comprehensive health coverage: medical, dental, and vision
- Flexible time off
- Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
- 401k w/ match & BrightPlan - to help you save for the future
- Parental Leave
- 5 charitable days to support the community that supports us
- Telemedicine
- Wellness
- Headspace Care (mental health)
- Wellbeats (virtual fitness classes)
- RethinkCare & Wellthy– caregiver support
- Diversity and inclusion programs which provide access to internal employee resource groups
- Employee referral bonuses to encourage the addition of great new people to the team
- We Foster a learning culture with:
- Education Assistance Program
- Professional development opportunities
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