Product Operations Coordinator

Company: CORPORATE_FORD

Location: Dearborn, MI

Posted on: November 14

Product Operations Coordinator

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, were all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.

In this position... 

The Digital Cabin Product team is looking for a dynamic and innovative Product Operations Coordinator to drive strategic initiatives and foster a culture of creativity and agility. This pivotal role is for someone who has a startup mindset, thrives in ambiguity, and is passionate about transforming ideas into impactful digital products. You will be instrumental in optimizing seamless workflows, amplifying cross-functional collaboration, and driving continuous improvement within our fast-paced environment. As a Product Operations Coordinator, you will directly contribute to optimizing our product development lifecycle, from initial ideation through execution and iteration, ultimately accelerating the success of Digital Cabin and Integrated Services goals. 

What you'll do...

• Support project management activities for the Digital Cabin Product team.
• Coordinate and track Digital Cabin project timelines, milestones, and deliverables.
• Facilitate adherence to project management methodologies, standards, and procedures, ensuring consistent project delivery in support of Digital Cabin and Integrated Services goals.
• Collaborate with key stakeholders to identify project requirements, scope, and objectives.
• Support all Digital Cabin Product Managers to effectively plan and manage complex, cross-functional projects from the initial ideation phase through final execution and iteration.
• Collaborate with cross-functional teams, including engineering, design, business, and marketing, to gather feedback and align product priorities to ensure project success.
• Develop streamlined communication and feedback channels for Digital Cabin to ensure transparency, awareness, knowledge, adoption, and recognition of product priorities.
• Assist in the development and maintenance of project plans and documentation.
• Increase consistency and efficacy across teams, aligning to workforce strategy and business priorities.
• Conduct regular project status meetings and provide updates to stakeholders.
• Support in tracking product metrics and project success, identifying areas that need attention.
• Create and map quarterly Program Increment (PI) plans and support roadmap management.
• Curate dashboards within Jira or other tools to showcase and track progress towards product goals and deliverables.
• Own and drive changes within the Digital Cabin Jira project, intaking improvement ideas and tracking idea progression.
• Foster a culture of continuous improvement and innovation within the Digital Cabin product team.

You'll have...

• Bachelor's Degree
• 2+ years of experience in project coordination, operations, or a similar role within a product-centric organization.
• 2+ years of experience using project management tools (e.g., Jira, Asana, Monday.com).
• 2+ years of experience working collaboratively in a cross-functional team environment.
• 1+ years of experience working with product metrics, KPIs, and dashboard creation.

Even better, you may have...

• Experience in Product Operations or a Product Manager support role.
• Knowledge of agile methodologies and frameworks (e.g., Scrum, SAFe).
• An understanding of the automotive or connected services industry.
• Certifications in project management (e.g., CAPM, PMP) or agile methodologies.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills, capable of effectively interacting with diverse stakeholders.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! 

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builderor all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Years Day
• Paid time off and the option to purchase additional vacation time. 

For more information on salary and benefits, click here: 

https://fordcareers.co/GSRSP1

This position is a range of salary grades 6-8 . 

Visa sponsorship is not available for this position. 

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid   #LI-MK1