Genesys Cloud Cx Developer

Company: Teksage LLC

Location: Sacramento, CA

Posted on: July 09

Client: The client for This role is SMUD (Sacramento Municipal Utilities District). It is not a state or county agency, but a public utility district. SMUD is a local electrical provider for a large portion of greater Sacramento. The only beneficial industry experience would be with electric utilities.

Role: Genesys Cloud CX Developer

Domain: public sector communications technology

Visa: USC,GC,H4 EAD,

Rate: $60/hr. C2C

Location Sacramento, CA Remote

Need candidate local to CA with DL also need a candidate who is 1 hour away from Sacramento

A candidate should have Public sector communication technology experince in his/her projects

A public sector communications technology team is seeking a Genesys Cloud CX Developer to support ongoing enhancements and integrations related to contact center technologies. This includes work with IVR/Chatbot interaction flow development, digital messaging, and related reporting enhancements.

This role is ideal for a developer with strong hands-on Genesys Architect experience and a solid understanding of contact center operations.

Responsibilities:

Develop and maintain interaction flows in Genesys Architect for Voice, Web Chat, SMS, and other channels.
Build and integrate voice and digital bots using Natural Language Understanding (NLU) and Directed Dialog.
Implement automated services for IVR and Chatbot functions and configure ACD call routing.
Work with REST APIs via Genesys Data Actions to retrieve or post data to JSON-based web services.
Configure authentication methods such as API tokens or OAuth.
Migrate flows between development and production tenants.
Troubleshoot and test Genesys flows to ensure optimal performance.
Integrate third-party modules (e.g., Google Dialogflow) into Genesys workflows.

Mandatory Qualifications:

2+ years of experience using Genesys Cloud CX Architect.
5+ years of experience working in contact center environments.
Proficiency in REST API integrations within Genesys.
Familiarity with chatbot flow design and deployment.
Ability to independently troubleshoot and resolve flow and configuration issues.
Prior development experience with interaction channels including IVR, Chat, SMS, Email, and Voice.
Experience with Genesys Workforce Optimization (WFO) tools.
Exposure to Avaya Aura Unified Communications environment.

Regards,

Shobhit srivastava

Email: [email protected]

Google Chat: [email protected]

Senior Technical Recruiter

Tek Sage LLC | Direct No: 859- 2123047 / 7374995529

Address: 1276 Parkside DrAlexandria, KY 41001.

Apply Now