Senior DevOps Engineer (Copado)

ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference.

Our Health Engineering Systems (HES) team works side by side with customers to articulate a vision for success, and then make it happen. We know success doesn't happen by accident. It takes the right team of people, working together on the right solutions for the customer. We are looking for a seasoned DevOps Engineer who will be a key driver to make this happen.

Responsibilities:

• Designing, developing, and maintaining Copado CI/CD pipelines for Salesforce development

• Developing, configuring, and managing multiple Salesforce environments (development, testing, UAT (User Acceptance Testing), staging, production) using Copado, and ensuring metadata deployments are synchronized and consistent

• Configuring quality gates including code reviews, test execution, code quality checks, and code security scans within the CI/CD pipeline

• Promoting and applying an automation-first approach to reduce manual configurations within the Salesforce platform by writing custom scripts, configuring robotic process automation, etc.

• Managing Salesforce releases in coordination with development, QA, and business teams

• Implement strategies for quick data and metadata restoration in case of deployment failures or other issues

• Leading Salesforce backup and restore strategies, including scheduling data backups and maintaining restoration runbooks

• Leading continuous improvements and enhancements to the CI/CD pipeline and team development workflows to evolve best practices

• Setting up monitoring and alerting on Salesforce deployments to detect and address issues

• Documenting DevOps code promotion, back promotion, best practices, and environments

• Providing technical support, troubleshooting, and training to the development team on continuous integration and continuous deployment best practices

• Implementing observability tools within the Salesforce platform to gain insights into system performance, reliability, and utilization to proactively identify potential issues

• Configuring alerts on systems issues and leading incident response in collaboration with development teams

• Configuring security tools and Salesforce permission sets to enforce zero-trust security strategies and least-privilege access controls

• Strong proven analytical ability and ability to solve problems independently

• Stay abreast of new features and updates of technology

• Other duties as assigned

Minimum Qualifications:

• Bachelor's degree computer science, engineering or related field

• 8+ years of DevSecOps experience with cloud architectures, CI/CD pipelines, release management, and security tools

• 5+ years managing multiple Salesforce applications and environments (e.g. development, testing, UAT, staging, production)

• Candidate must be able to obtain and maintain a Public Trust clearance

• Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US

• Must have lived in the United States for 3 full years out of the last 5 years

Preferred Qualifications:

• Experience with monitoring and observability tools, log aggregation, and security tools within the Salesforce Platform

• Experience with Copado Data Deploy and Salesforce Data Loader

• Knowledgeable of Salesforce platform capabilities, governor limits, Apex, Visualforce, Lightning Web Components, APIs, and declarative development tools

• Knowledgeable of Salesforce testing frameworks and best practices for automated testing

• Knowledge of infrastructure-as-code (IaC) tools including Terraform, AWS CloudFormation and configuration management tools such as Ansible

• Familiarity with Own Backup and Restore is a plus

• Experience with AWS Cloud is a plus

• Copado Fundamentals I and Copado Fundamentals II

• Copado Consultant Certification is preferred

• Salesforce Certified Administrator is preferred

Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections.

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