Support agents will manage MyServices tickets and Sentinus situations to resolution in a 24/7/365 environment using the knowledge articles and best practices. Support agents will also respond to requests and assist on the implementation of changes and tasks using guided instructions to perform the tasks.
Daily Efforts Will Include Performing Scheduled Actions Or Responding To Automated Alerts To Maintain An Application Or Other Platform With a Priority On The Production Environment And Best Efforts For Lower Environments. This Includes But Is Not Limited To The Following
Troubleshooting stoppages
Repairing bugs
Documenting application performance
Coordinating with technology and/or infrastructure management to resolve issues, create enhancements/fixes to prevent future issues, and track implementation of the fixes - Running business processing via schedulers and run books
Qualifications
Bachelor's degree in computer science, computer engineering or related field required.
5 years working experience required. 7 years preferred.
AWS certified
Basic knowledge of programming languages in order to comprehend reading code and basic functions.
Ability to create business solutions that increase competitive advantage.
Ability to exercise good judgment in selecting methods and techniques for obtaining solutions.
Project management skills in order to handle diverse projects, often times simultaneously, and meet aggressive deadlines.
Ability to solve technical problems/ processes and understand complex details.
Ability to increase operating efficiency and produce high quality technical solutions.
A high level of interpersonal and verbal communication skills necessary to relate to other people at their systems knowledge level.
Ability to analyze complex situations and problems & do the necessary research using multiple sources of information to arrive at innovative solutions.
Skills
Exposure to a ticket tracking tool such as Remedy, ServiceNow, Sentinus
Ability to multitask and handle a high volume fast paced environment
Ability to work independently as well as with a team
Ability to follow strict guidelines
Dependable employee with flexible work hours
Existing knowledge and skills with at least two of the following: - AWS and EC2 instances, Messaging products like Tibco EMS or MQ, UNIX
Take the leap to a rewarding job that pays you well and that you enjoy.
Success Stories
Habib Karbasian
Data Scientist at Neal Analytics
“I was ready to give up [on the job search point] and I was at my lowest point...fortunately,
HiCounselor was my last resort and they walked me through every step of the interview process.
The program was the light at the end of the tunnel [for me], and I landed a job within 1 month”
Wei Yuan
Business And Data Analyst
“Before joining HiCounselor I felt like I was spinning my wheels. Applying to jobs online with no
networking and no focus.Thanks to HiCounselor's training and networking, I learned how to network
and turn leads into offers!”
EMIL JOSWIN
Software Engineer at Habu
“When it comes to HiCounselor, the biggest plus is that they will do the networking on your behalf,
which in my experience saved 95% of my time and energy. I was able to then channel my time and energy
into being prepared for interviews.”
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