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Spectraforce

Senior IT Business Analyst - CC&B

Company: Spectraforce

Location: Oakland, CA

Posted on: November 15

Senior IT Business Analyst - CC&BOakland, CA, US, 94612 (Hybrid)Permanent (Direct Hire) Note: This position is hybrid, working from your remote office and our Oakland Headquarters based on business need. The assigned work location will be within the client Service Territory.Minimum Qualifications:
  • Bachelors Degree in Computer Science/ Information Systems, Business, Engineering, etc. or equivalent work experience
  • 4 years of experience in analyzing, designing and developing functional requirements, functional design, UX/UI design
  • 3 years experience in business analysis
  • Experience in project participation, high complexity
Desired:
  • Working knowledge of relational databases (SQL experience)
  • Working knowledge of UML
  • Be able to work independently but within the framework of the team and product
  • Be able to work well within a team setting
  • Collaborate with cross functional teams to maintain efficiency, consistency and achieve successful implementation of system enhancement
  • Working knowledge of MS Office suite of applications, including Word, Excel, PowerPoint, Visio
  • Excellent verbal and written communication skills
  • 3 years of experience with Oracle CC&B applications, and data modeling
  • Experience dealing with Call Center and/or Back Office centric business
  • Understanding of database/schema architecture 
Position Summary:
  • Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.
  • Analyzes and proposes system solutions for the Line of Business and IT organizations.
  • Acts as a strategic partner and business liaison who understands business content, procedures, processes and systems.
  • Assembles, analyzes, and translates business requirements into detailed requirements and functional specifications.
  • Performs feasibility analysis; develops project scope; provides recommendations on the alternative solutions, project strategy and deliverable prioritization.
  • Analyzes business needs and defines detailed requirements and validates solutions with the client.
Job Responsibilities:
  • Able to analyze and design solutions independently with limited guidance.
  • Able to lead medium to high complexity level requirements efforts and coaching or mentoring less experienced business analysts.
  • Able to perform peer review of requirements and designs documents.
  • Able to work effectively with other groups to persuade, exchange ideas and foster cooperation.
  • Actively contribute to the business cases for IT projects and initiatives.
  • Analyze end-to-end business processes of moderate to high complexity and information needs of the clients in one or more business functional areas.
  • Anticipate client concerns and questions, and provide timely and professional client-focused communications.
  • Communicate IT processes to the business clients.
  • Comply with SOX and other standard process requirements.
  • Define and document business requirements for moderate-to-complex projects.
  • Demonstrates extensive knowledge of concepts, principles or practices in a specific business area.
  • Demonstrates familiarity with a number of the following areas: testing, project management, related Lines of Business, software development, SOX compliance, regulatory compliance, operational/disaster recovery, operations, maintenance, etc.
  • Demonstrates seasoned, experienced- based judgment in applying and adapting techniques with high credibility of the project team members.
  • Evaluate and document alternatives that will provide the most effective solutions to business problems.
  • Identify, propose and influence IT solutions to moderate-to-complex business problems; negotiate requirements and deliverables with the client.
  • May perform various additional activities, such as operation and maintenance support, application testing, etc.
  • May provide mentorship and guidance to less experienced employees.
  • Participates in project estimates.
  • Prepare or review test plans and perform quality reviews of test results.
  • Provide consulting in information technology to the client to identify and satisfy the business needs.
  • Provide timely responses to client inquiries.
  • Review design and technical specification documents for alignment with business solution.
  • Understand the client’s current and future business environment, effectively anticipate, identify and meet the business needs.
 

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