Application Support Specialist

Runway is a leading Australian technology company transforming the way property developers, builders, and sales teams manage digital marketing, CRM, and customer experience. Our platform powers smarter, faster, and more scalable property sales across the globe.

With a growing presence in the USA, Australia, Eastern Europe, and India, we support some of the industrys most ambitious property and community development projects. Our teams work remotely but are deeply connected through shared systems, strong operational frameworks, and a clear mission: to build technology that delivers real-world impact for the property industry.

Role Overview

Were looking for a friendly, tech-savvy problem solver to join Runway Proptech as our USA-based Application Support Specialist. You'll support new and existing clients in using our platform, help deploy Runway effectively, and ensure they get the most from our CRM, CMS, and marketing automation tools.

Youll also play a key role in training delivery, AI support bot optimization, and troubleshootingserving as a bridge between our clients and our internal product, development, and marketing teams.

This is a dynamic role perfect for someone highly organized, curious, and great at turning complex issues into clear solutions.

Key Responsibilities - Client Support & Deployment

• Onboard new clients onto the Runway platform, configuring settings and guiding teams through deployment.
• Triage and resolve technical support tickets related to CRM, CMS, and marketing features.
• Collaborate with development and QA teams to escalate issues via Jira and track to resolution.

Training & Knowledge Base

• Produce and maintain video tutorials, written guides, and documentation for clients and internal use.
• Deliver live or recorded walkthroughs and feature training.
• Continuously improve the Runway AI Support Bot (Sheila) by feeding updated documentation, prompts, and feedback.

Data & Technical Enablement

• Handle client data imports/exports and support teams in understanding key reporting metrics.
• Assist with SQL-based queries or reporting tasks (bonus).
• Build visual dashboards using tools like Looker Studio or Power BI.

Cross-Team Collaboration

• Coordinate with marketing agencies, in-house marketing teams, sales, IT, and project managers on client goals.
• Translate business requirements into clear technical actions for developers.
• Join product feedback sessions and contribute to roadmap decisions based on client feedback.

Required Skills & Experience

• 3+ years in application support, onboarding, or technical customer success.
• Hands-on experience with CRM, CMS, email marketing, or property tech platforms.
• High proficiency in ChatGPT, AI tools, and content creation workflows.
• Experience using Figma, Adobe Creative Suite, or other visual tools.
• Experience with Looker Studio (or similar data viz tools), and Jira.
• Highly responsive, organized, and able to handle complex problem-solving with grace.

Bonus Skills (Nice to Have)

• Experience working with property developers, builders, or real estate firms.
• Familiarity with SQL for queries, reports, or data validation.
• Knowledge of project management methodologies.

Working at Runway

• Work with a collaborative global team building tools for Australias and the USAs top property developers.
• Be part of a high-impact, fast-growth SaaS company reshaping real estate technology.
• Access to latest AI tools, professional development resources, and strong onboarding.

Salary & Benefits

• USD $75,000 $85,000 base salary (commensurate with experience).
• 20 days paid time off.
• Annual bonus eligibility linked to client satisfaction, support SLAs, and training goals.
• Flexible remote work setup.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote