Frequently Asked Questions

Get started as a job seeker

How to use HiCounselor?

How to sign up as a job seeker?

How to book a phone appointment with a counselor?

How to book an email appointment with a counselor?

I've signed up on the platform. What do I do next?

Take a look around and browse our list of Counselors who are already working for your dream company. You can also search by position, company, industry or service. If you find a Counselor you want to connect with, simply book an email or a phone appointment. If you want to make sure your counselor can help you with your specific request, feel free to submit a quick question using the "Ask A Question" button under the counselor's profile. If the search didn't return any result, you will be prompted to enter your email address which the HiCounselor team will use to notify you when a counselor that may be able to help you, joins the platform.

What can I expect from an appointment?

Each appointment can either be a 30-minute phone/video call conversation or an opportunity to ask up to 5 questions via email. A very important fact to remember is that Counselors do not officially represent their companies, they function as independent career advisors in their free time. It's up to you what questions you ask and how the discussion goes, but here are some of the more typical use cases we've seen:

• Job referrals. You can request job referral(s) from your counselor. Those usually take up to 7 days. You will either get a screenshot showing you that a referral has been made on your behalf or a refund in the unusual case your counselor wasn't able to get you one for the job(s) you requested.
• Resume critique. Ask for Counselor's insights and advice to optimize your resume for a specific position or company. Stand out and outsmart the Applicant Tracking Systems (ATS) that is used by employers to source candidates.
• Access to unlisted jobs. 70-80% of the available jobs are unlisted and behind the company's firewall. That means our counselors are aware of many more opportunities than you're seeing on job boards or public sources.
• Personalized interview advice. Every counselor has been in your shoes before, making them the best person to help you successfully navigate that company's unique hiring process and increase your chances exponentially.
• Role-related knowledge. Speak with someone who truly understands the role you're looking for, the skills and experience the company needs, and what it takes to succeed (and be happy) in that role .
• Other services. Mock interviews & informational interviews. Your counselor may offer packages that include several sessions allowing you to get coached on different part of your job application.

How are counselors' rates determined?

Counselors set their own rate. The price per engagement includes the 30-minute phone conversation, as well as the time the counselor spends preparing for an engagement (reviewing resumes, answering your questions, etc.) and providing detailed, personalized feedback after the engagement concludes.

How do I pay?

We accept all major credit cards. If your engagement doesn't happen or if you're unsatisfied with your engagement, please send a refund request by email within 48 hours of the consultation to [email protected] with an explanation detailing the reasons for your dissatisfaction. If the request is valid, HiCounselor will refund you within 2 days.

Will companies know I was referred through HiCounselor?

No, your profile is unsearchable by companies, recruiters, and other users. Only the counselors that you book with can view your profile.