U.S. Bank

Customer Account Enablement Group Product Manager

Company: U.S. Bank

Location: Atlanta - Georgia - USA

Posted on: September 23

A leader in the payments industry - Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce.We consider all qualified applicants without regard to race - religion - color - sex - national origin - age - sexual orientation - gender identity - disability or veteran status - among other factors Job Description* A leader in the payments industry - Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race - religion - color - sex - national origin - age - sexual orientation - gender identity - disability or veteran status - among other factors.Elavon is looking for a Group Product Leader to shape the future of Elavon's enterprise customer onboarding and... fulfillment experience. In this role - you will lead a team dedicated to the definition and delivery of the onboarding and fulfillment of our large-scale customers. The focus will include onboarding activity for large-scale customers post-sale - and ongoing product fulfillment and tracking activity throughout all customer lifecycles.We are looking for a Customer Account Enablement Group Product Manager to drive product growth as our customers progress through their onboarding and fulfilment journeys with Elavon. This role will work closely with business leaders - customers - as well as development teams to define and deliver solutions for our customers. As Group Product Manager - you will lead the team in creating a tailored post-sale experience - which will allow customers to accomplish their business goals and identify future opportunities for growth.Responsibilities: + Participate in the development and ongoing evolution of an industry-leading customer onboarding products needed to effectively onboard large-scale customers. + Lead the team in partnering with development teams and SMEs to define - prioritize - build - and measure improvements to the onboarding and fulfillment experience. Predict - prevent - and identify issues through clear metrics - monitoring - and alerting.+ Own the product lifecycle - including key milestones identify - design - prototype - configure and implement new product features and capabilities across the customer experience. + Act as SME regarding large-scale onboarding and fulfillment with business and technical resources to ensure internal/external UI/UX aligns digital product best practices. + Support new product work prioritization processes led by the Project Management Office and give direction to the Product team.Provide estimates - manage workload - and work with your team to assist as needed in managing capacity to support new or existing work. + Perform requirements/solution design for initiatives involving multiple products as well as applications owned by other teams. Remove roadblocks - escalate where appropriate.+ Identify customer experience opportunities that create impact across the organization + Communicate clearly with team members - customers - and leaders. + Remain compliant with policies - processes - and legal guidelines. Basic Qualifications: + Bachelors or Masters in an Engineering discipline - Information Systems - Computer Science OR an MBA degree with engineering/quantitative background + 10+ years of experience in onboarding - customer fulfillment and/or customer success product management - 5+ years of managing product teams or a combination of both experiences Preferred Skills/Experience: + Excellent verbal communication skills - ability to simplify complexity in presentations + Expert team leadership skills - ability to work well with others in cross functional areas + Agile software development experience - JIRA software background ideal + Ability to lead & influence at every phase of the product lifecycle from vision/ideation to design & solution evaluation - to UX definition - to build - to GTM readiness & launch + Ability to use data to drive decision-making at all levels within an organization + Strong managerial skills in hiring - leading - growing and upskilling direct and indirect reports + Strong communication and presentation skills especially with executive audiences If there's anything we can do to accommodate a disability during any portion of the application or hiring process - please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) Benefits:* Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees - and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs - resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family. Learn all about U.S.Bank employee benefits - including tuition reimbursement - retirement plans and more - by visiting careers.usbank.com EEO is the Law* Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster E-Verify* U.S.Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S.Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $126 - 225.00 - $148 - 500.00 - $163 - 350.00 This is an Elavon posting.Elavon is a part of the U.S. Bank family. Due to legal requirements - U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19 - absent being granted an accommodation due to a medical condition - pregnancy - or sincerely held religious belief or other legally required exemption.For these positions - as part of the conditional offer of employment - the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire. U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce.We consider all qualified applicants without regard to race - religion - color - sex - national origin - age - sexual orientation - gender identity - disability or veteran status - among other factors