SmartStream

Software Engineer - TLM OD

Company: SmartStream

Location: Jacksonville - Florida - Verenigde Staten

Posted on: September 23

Vacancy Name Software Engineer - TLM OD Support Vacancy ReferenceVN1227...Location Country United States Location City Jacksonville Description Smart Stream is a global software and managed services provider that in challenging markets conditions has outpaced its rivals in the financial markets sector - creating an impressive base of more than 1 - 500 customers. This includes more than 70 of the world's top 100 banks alongside the world's leading asset managers - custodians and broker dealers.With over four decades of experience behind us - we're a trusted partner to the financial industry - transforming middle and back-office operations across the globe. Today we're solely owned and funded by the Investment Corporation of Dubai.Our wealth of practical knowledge - coupled with a constant focus on innovation - has made us an industry leader. Our solutions and services span the transaction lifecycle and incorporate some of the most revolutionary technologies currently available.We have an exciting opportunity for a Software Engineer - TLM to join our team. Working as part of a busy and dynamic customer support team - this role requires strong Technical skills and the ability to apply these within a global support environment.You will deliver an accurate - timely and quality service within a risk-free controlled environment - to ensure overall client satisfaction. This role is a fantastic opportunity for someone technically minded who thrives on problem solving - whilst providing first class customer service and who is looking to learn new software skills that will develop and further their career.Job Responsibilities Interpreting customer queries and problems - gathering information to investigate - debug - replicate - test - and document results. Hardware Maintenance - Monitoring - Capacity Management - Software Prov - Software Licensing - Capacity Management Gathering and reviewing of statistics and database optimization Weekly DB optimization: index rebuilds - archiving - full backups - etc. - Health Checks - Break Fix Support Maintaining infrastructure Resolving connectivity issues like inter connectivity between data centers or connectivity to the client's Writing scripts - automating and analyzing any issues Create technical documentation based on the inputs from leads and issues Production application supportKey Skills Problem Solving Excellent communication skills both written and verbal A desire to work in a team environment and take responsibility for key functional areas Readiness and eagerness to learn quickly Able to understand SDLC and Support process knowledge MS SQL Knowledge TLM knowledge is added advantage Extensive knowledge with LINUX/UNIX Good knowledge and practical understanding of Cloud - for example - AWS - understanding of EC2 - RDS & VPC Good working experience in a support role Desirable Skills Java experience is desirable Knowledge in Python is advantageous Skillset in feed file monitoring applications/tools is highly valued Knowledge of reconciliation processing Understanding of middleware application server such as Wildfly(Jboss) - Weblogic & WebsphereQualifications Bachelor Degree or above from an accredited college or university (or equivalent)ExperienceEmployment TypePermanent Benefits