Business Analyst MUST have Salesforce Experience

Are you proficient at administering Salesforce and/or Pardot, but also want to make a significant impact on business outcomes?

Come utilize your skills to enhance our organizations ability to effect positive economic change. You will do this through becoming our expert in business intelligence - managing Salesforce and implementing Pardot to drive this business intelligence into positive business development and marketing outcomes. As an integral part of our team, and our collective success, you will help gather critical data, help us better understand it, and implement strategies to drive our economy forward.

Come join a dynamic team that makes a difference!

Working at MCEDC is an opportunity to grow the largest and most vibrant economy in Maryland, which is approaching $100 billion per year. Montgomery County is the leading economic driver of Maryland and has 1.1 million residents eager for your contribution. Our expert team of economic development specialists focuses on growing a diverse cross-section of businesses here including: life sciences, technology, cybersecurity, defense and hospitality. We help accelerate business growth for companies, foster entrepreneurship, and leverage our incredible resources, including 18 federal agencies (e.g., NIH, NCI, NIST, DOE) and 38 the federal labs which are headquartered in Montgomery County.

The Business Analyst plays a critical role in the delivery of timely and professional customer service to the organizations internal and external clients. As a key member of MCEDCs business development team, the Business Analyst is responsible for managing and supporting the departments customer service, database, and event management needs. The Business Analyst serves as the primary contact for business assistance requests and inquiries received via mail, phone, email, and website; maintains the teams Salesforce database and assists with the management of data needed to satisfy the organizations reporting requirements.

Essential Functions/Duties/Tasks:

Become familiar with the full range of economic development assistance provided by MCEDC and its partner organizations, and identify and develop tools and resources for businesses and community partners

Serve as the primary point of contact for business development related communications received via email, mail or telephone and respond to or route the request to the appropriate team member or resource

Assist the business development team with the coordination and scheduling of business visits and conference/tradeshow participation

Work across departments to obtain data and resources needed to inform the business development strategy and related tasks

Assemble information packets, collateral and other resources to be used during business visits and/or to support conference participation

Update and maintain Salesforce database and conduct routine audits of client information to ensure accuracy, completeness of records, and timely entry

Prepare and distribute dashboard reports as needed to inform strategic decisions and satisfy reporting requirements

Coordinate and implement projects for the business development team as assigned

Demonstrate initiative by suggesting solutions to issues and/or new ideas to improve process and collaborate with co-workers to successfully implement approved changes

Represent MCEDC at select tradeshows and conferences and conduct follow-up tasks as necessary

Research and maintain events calendar for the business development department

Assist with all aspects of event management

Process MOVE applications and track program funding

Other duties as requested

Required knowledge, skills, and abilities:

Excellent customer relationship skills

Excellent organization skills

Ability to multi-task

Ability to work in a team environment and take direction from management and supervisors

Technical writing skills and proficiency with Microsoft Office Suite

Proficiency with Excel spreadsheets and the ability to analyze data essential to economic development projects

Superb communication and interpersonal skills, including the ability to listen actively and present clearly and effectively in positive or negative situations, and to respond well to questions

Writes clearly and informatively and varies writing style to meet needs

Strong team player

Ability to build relationships with both public and private sector groups

Demonstrated ability to work under pressure, to meet tight deadlines within budgetary constraints, and to handle multiple projects simultaneously and autonomously

Hold a valid U.S. drivers license

Hold a U.S. Passport

Preferred education and experience:

Bachelors degree

Working knowledge of Salesforce

Experience developing and maintaining customer service databases

Foreign language fluencyideally, applicants will be proficient in one or more languages that are relevant in the local business community

Description of physical demands and work environment:

Must be able to travel throughout the county to companies, partner organizations, meetings, and events

Must be able to travel outside of the region to events and trade shows

Must be able to use office equipment and computers

Position may require moderate lifting of supplies and materials from time to time

The working environment is a general office environment with a moderate noise level

Job Type: Full-time, Exempt

Job Location: Hybrid/Montgomery County, MD

Preferred education: Bachelors Degree

Required experience: Minimum of 3 years of relevant experience

Salary: $75,000-$85,000

EEO Statement:

Montgomery County Economic Development Corporation is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law