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Technical Program Management

Company: Microsoft

Location: Austin, TX, United States

Posted on: June 23

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Full Job Description

We are looking for a program manager to help drive accessibility across the full line of products and services in the Cloud+AI division. We are seeking candidates with real passion for accessibility who can coordinate initiatives across disciplines and groups, communicate and engage with executives and manage the accessibility pipeline which is cornerstone to the accessibility program.

Accessibility is a key part of Microsoft’s mission to empower people and organizations to achieve more. You will join a team leading a cross-company effort to build applications and solutions that provide a great experience for all our customers, including people with disabilities. As a customer advocate and accessibility champion you will influence product directions, technical roadmaps and engineering processes across the whole division. More importantly, you will be at the forefront of a company-wide mission to ensure accessibility and usability are built into our products and deeply rooted in our design and engineering culture.

To be successful in this role you will need organizational capabilities, understanding of product cycles and engineering processes and experience building scalable process and tools. You will also need to be a detail-oriented, data-driven and effective communicator, negotiator, coordinator and influencer who is capable of building trustful relationships to effectively collaborate and propel multiple groups and tasks to completion.


Your responsibilities will include:
  • Connect with all the products and services team across the Cloud+AI division to understand key technologies and support their efforts on accessibility.
  • Plan and drive accessibility initiatives including coordination of specialized vendors and partnerships with engineering organizations.
  • Understand common processes and tools that drive engineering work and build scalable solutions to accelerate progress on accessibility.
  • Use a data driven approach to understand trends and identify areas for optimization.
  • Develop a continuous feedback loop with engineering customers to ensure that testing and associated programs collect and implement improvements on a regular basis.
  • Raise awareness about accessibility across the division by fostering internal communities, participate and/or lead on accessibility communications, and champion inclusive culture
  • Manage accessibility dashboards and scorecards by collecting data, metrics and status reports from engineering teams.
  • Work closely with other accessibility, design and usability specialists within Microsoft.


Basic Qualifications:
  • Bachelor's degree or equivalent work experience.
  • 2+ years of experience in Program/Product Management.
  • A demonstrated track record working across teams and successfully leading complex initiatives.
  • Capability to develop and execute a long-term vision of success, while ensuring successful completion of short-term operational objectives.

Preferred Qualifications:

  • Experience with Accessibility technologies, standards and guidelines.
  • Experience with vendor management
  • Ability to write basic SQL statements and/or familiarity with Kusto
  • Passion for technology, accessibility and overall quality of Microsoft’s products and services.
  • Empathy for customers and partners, and for resolving the difficulties they face while using our products.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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