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Senior Service Management Product Manager - ServiceNow - REMOTE

Company: Mercy

Location: Chesterfield, Missouri, United States

Posted on: July 03

We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work."

Overview: Senior Service Management Product Manager

Position can be Remote (Work from Home)

The Senior Service Management Product Manager's primary responsibilities are serving as the liaison to co-workers across the Ministry for the evolution and development of Enterprise Service Management solutions and workflows. Performs duties and responsibilities in a manner consistent with our mission, values and Mercy Service Standards.

Ability to translate business requirements into detailed technical requirements

Manage changes to requirements and resolve issues in innovative and practical ways

Strong knowledge of all elements of the product development lifecycle

Effective decision-making abilities

Exceptional communication, writing and editing skills

Strong project management skillset

Effective meeting facilitator

Drives process optimization and roadmaps

Familiar with Software as a Service (SAAS), Cloud Architecture, Artificial Intelligence (AI) and Machine Learning (ML) technologies

Performs other work duties as assigned.

  • Experience: 8 years' experience working with ServiceNow or similar platform.
  • Required Education: Bachelor's degree in related field, specialized training, or equivalent work experience.
  • Other: Core Understanding of Information Technology Service Management practices.
  • Experience with Agile methodology as well as Lean and Six Sigma principles preferred.
  • Scrum Master Experience preferred
  • Certification/Registration:

    ITIL v4 Certification preferred.

We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period!

We're bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

Mercy has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.