Hornet Staffing

Product Manager - Salesforce

Company: Hornet Staffing

Location: Atlanta - Georgia - USA

Posted on: September 23

Job DescriptionHybrid RollPurpose of the role... Responsible for delivering quality products across the digital experience. This role coordinates among business stakeholders - software developers - technical engineers - designers - data analysts - and other functional subject matter experts to create a comprehensive and holistic roadmap that addresses both short term and long-term needs. The Product Manager - must be able to work at the strategic level (generating innovative ideas for growth and change management) and at the tactical level (analyzing data - solving problems). The Product Manager will prioritize and activate said roadmap - ultimately managing the end-to-end product lifecycle from ideation to launch to adoption to optimization in an agile methodology - pivoting as needed in response to stakeholder and customer needs. They will also support in-depth business reviews - communicate and present across all levels of the organization and support cross-functional product teams.Key Accountabilities: Identify product opportunities far in advance of obsolescence - drive strategic planning - and articulate topline business requirements Lead cross-functional working teams to design - develop - and implement prioritized product roadmap working with a seasoned product manager. Source data and craft test plans to ensure data-driven decisioning; use insights to inform priority of work Proactively seek input from stakeholders to align the roadmap against business and customer needs Identifies goals - metrics - and analytics to determine product value; continually makes recommendations and refinements to the product backlog based on learnings Monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class Formulates - tests and refines assumptions and hypotheses through user research and testing Creates - prioritizes and accepts user stories; incorporate them into release planning Manage product lifecycles: continually evaluate product performance and key customer insights and ensure new product needs are identified far enough in advance to address needs before product obsolescence. Communicate product information: including product roadmap - specifications - value proposition - sales tools training tools and competitive information to stakeholders. Writes user stories Fosters collaboration with team members (Engineering - SME - etc.) to drive value and identify and resolve impediments Provide regular updates to leaders and partners - sometimes catering the message depending on audience Key Collaborative NetworkKey Shared Accountabilities Global Sales Technology Services - Information Security - and other technology partners User Experience teams Hotel Content Team Marketing & Campaign Teams Commercial / Revenue Management for Hire Global Customer Experience Brand Organization Commercial performance teams Marketing partners Global design - development - delivery and support partners/vendors Global Revenue Management GHOS Peers: work with peer groups relating to interdepencies of systems - databases and well as resources Marketing & Loyalty: engagement related to revenue optimization of cross department initiatives and projects (such as room types and stay enhancements) Global Sales: collaborate on current initiatives and client needsKey External Relationships : Vendors: interactions relating to data - reports - tools & systems and/or to coordinate projection of materials and bid projectsRequired Education - Experience - Technical Skills and KnowledgeRequired Qualifications Bachelor's degree in Information Technology - User Experience - Customer Experience - Statistics - Business - or a relevant field of work - or an equivalent combination of education and work-related experienced.Experience 3-6 years of relevant work experience as a Product Manager in a modern software development companySkills & Technical Experience Expert knowledge of the COMPANY digital landscape as well as strong familiarity with competitors and other eCommerce websites to understand trends and best practices Able to recognize when and how to pivot with ease and effectively deliver. Demonstrated deep knowledge and understanding in a specific area of expertise including products. Demonstrated effective verbal and written communication skills for the purpose of providing information to clients - vendors - senior management and staff. Demonstrated ability to present new concepts - research findings - and business outcomes to various groups including corporate clients - senior management - potential vendors - and industry consultants. Demonstrated program management experience with modern - established product management processes in organizing - planning and executing projects from conception through implementation. Demonstrated attention to detail and ability to manage multiple tasks/clients required. Demonstrated experience in detailed product development discovery - documentation - and design work. Demonstrated analytical skills and ability to perform research and use the results of analysis to make effective strategic decisions. Demonstrated proficiency with MS Office products (Word - Excel - PowerPoint) Demonstrated ability to adapt tactics and strategies to fast moving - rapidly evolving marketplace required Demonstrated ability to use prototyping or simulation in product creation Experience in formal requirements methodologies such as vision - scope - context - use cases - etc. Strong storyteller - is able to formulate cohesive messages with meaningful and impactful points that resonate with target audience.Preferred Demonstrated hotel industry knowledge reflecting the entire customer experience journey (B2B digital experience). Familiarity with salesforce a must have and salesforce communities a plus Have an entrepreneurial spirit with a keen eye for identifying new market opportunities and transforming that into an actionable plan Thrive in ambiguity where the solution doesn't exist and the problems aren't fully known Results driven candidate that can take an idea and develop a strong business case that will become the team's roadmap Knowledgeable in technology and enterprise software Ability to work and lead across all parts of the organization Comfortable and experienced in presenting product vision/strategy to large and senior audiences