Checking and Deposits Product Manager

Company: Citizens

Location: Baton Rouge - Louisiana - USA

Posted on: September 23

DescriptionWe are currently seeking a well-rounded leader to join Citizens as a Product Manager responsible for managing the checking and deposits products for our mass market Customers. This position will be responsible for driving product strategy to add distinction and customer appeal for our products and working across lines of business to support delivery of the products to clients. The... role requires an individual with a strong combination of customer first mentality - strategic thinking - problem solving - and financial acumen with an analytical and data driven approach.Examples of scope of responsibilities include: Evaluate the profitability of the Customer and/or product - formulate data-driven product and pricing recommendations. Partner with internal stakeholders to implement - manage content changes/approvals - and support enhancements around product changes. Drive and enhance strong controls - issue identification and resolution processes to ensure positive customer outcomes. Develop strong partnerships with key partners Ongoing competitive analysis including key market trends - specific competitor product offer review - and overall opportunity assessments to drive recommendations for market opportunities on existing and new products Strategic management of large and small initiatives aimed at improving the customer and/or colleague experience - with focus on the end-to-end interaction of a customer Meet with senior leadership to report on results and trends and present go-forward strategies for continuous profitable product growthTo be successful in this role the colleague must focus relentlessly on the customer experience - leverage strong communication skills to create alignment - gain buy-in - and translate that vision to viable execution plans and partner to deliver them with the goal of improving overall product performance and customer deepening. The colleague must be proactive in their approach - able to manage multiple priorities - and able to work well with internal departments to drive success. The individual is required to translate product and industry trends into actionable initiatives to support customer deepening and reduce friction in the customer experience at each step. They must be aware of compliance and regulatory requirements and keep in line with risk expectations at all times.Qualifications 10+ years Financial Services - Consumer Lending and/or FinTech experience Advanced PowerPoint and Excel skills Analytical Thinking/Problem Solving Leadership of experience initiatives with ability to manage projects Working collaboratively with team members across line of business and staff areas Creativity/Innovation Ability to design and author communications and management reports Persistent follow-through in execution of key projects Demonstrated personal passion in the pursuit of better solutions for our customers Exceptional communication skills with the ability to design and author communications Pride of ownership of problems and solutions Excellent time management skills for effectiveness in fast-paced - dynamic environment Excellent end-to-end problem solving skills and ability to prioritize issues and analysis Strong interpersonal and influencing skills 10% travel Bachelors Degree requiredHours and Work ScheduleHours per Week:40 HoursWork Schedule: Monday-FridayLI-RemoteSome job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role - a recruiter will discuss accurate pay guidance.Why Work for UsAt Citizens - you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team - you are part of a supportive and collaborative workforce - with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment OpportunityCitizens - its parent - subsidiaries - and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age - ancestry - color - citizenship - physical or mental disability or perceived disability - ethnicity - gender - gender identity or expression - genetic information - genetic characteristic - marital or domestic partner status - victim of domestic violence - family status/parenthood - medical condition - military or veteran status - national origin - pregnancy/childbirth/lactation - colleagues or a dependents reproductive health decision making - race - religion - sex - sexual orientation - or any other category protected by federal - state and/or local laws.Equal Employment and Opportunity Employer/Disabled/VeteranCitizens is a brand name of Citizens Bank - N.A. and each of its respective affiliates
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