PTS Data Analyst

Company: Citi

Location: Fernandina Beach - Florida - USA

Posted on: September 23

Description:Our dynamic team makes a big difference in the way our business is operated - and as the senior business analyst - you will manage critical initiatives that drive improvements in overall operational stability. If you are a natural leader with extensive communication skills and the ability to approach a situation from a critical standpoint to make a decision and develop the best... solution. Come join our team and help guide our business as we move forward.The Senior Business Analyst provides strategic business analysis services to Production Management Operational Governance. The focus of this position is to work closely with the process and function owners to gain in-depth understanding of strategy - processes - services - roadmap and the context in which the business operates. This role will be key to understanding the documenting capabilities needed to address business challenges.The Senior Business Analyst is responsible for reviewing assigned business processes from end-to-end to identify and address operational - financial and technological risks. Identify opportunities to improve efficiency. Responsibilities will include a full range of activities from leading small to mid-size initiatives to assisting managers on larger more complex activities related to operational business functions that affect team members and service providers at the market level.Primary Responsibilities: Demonstrate up-to-date expertise in Information Systems and apply this to the development - execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices Support and align efforts to meet customer and business needs Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results Stay current with customer needs and strategies; utilizing formal and informal written communication methods (for example - emails - newsletters - PowerPoint presentations - executive updates - task lists - updates) to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences (for example - senior management - Customers - technical staff) Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management - peers and others; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results Identify - create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands - organizational changes and new responsibilities Identify improvement opportunities (proactive and reactive) Elicit and clearly document business and systems requirements Assess business process and system inefficiencies Identify ways to increase adoption and customer satisfaction Demonstrated fluency in business processes and process differentiation Ability to analyze and synthesize business requirements - including recognizing patterns and conceptualizing processes Understand and negotiate needs and expectations of multiple stakeholders ITIL Foundation certification is a plus - Managers certification will be an asset. Strong project management - ability to successfully manage multiple tasks at any given point - strong relationship building skills & communication skills Understanding of Indices - fundamentals and analytical data - returns level data etc. Data analysis Must have proficiency with SQL - Microsoft Excel Experience with support technologies: Service Now - Splunk - Aternity - AppDynamics - Cognos a plusCore Competencies/ Skills: Self-reliant - reliable - well-organized and able to keep a number of activities in progress in parallel - balancing priorities as necessary Positive can-do attitude Self-starter - takes ownership and accountability for assigned work Client Focused and determined in getting the job done right - Strong analytical skills - ability to logically break down tasks into smaller manageable parts Ability to identify and manage key risks and issues - Ability to identify - challenge and improve inefficiencies Strong interpersonal skills - within the team - and interacting with multiple levels of management across GCG and CTI organizations. Flexible - proactive - and self-motivated with a proven ability to drive Improvement efforts.-------------------------------------------------Job Family Group:Technology-------------------------------------------------Job Family:Business Analysis / Client Services------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race - color - religion - sex - sexual orientation - gender identity - national origin - disability - or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View the "EEO is the Law" poster. View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting-----------------------------Effective November 1 - 2021 - Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment