Isha Pote

iBASIS 0.6 Yrs , TMF Group 1.11 Yrs

Northeastern University Masters Engineering Management focused in Data Analytics

Business Analyst 2.5 Yrs, Business Intelligence Analyst 2.5 Yrs, Data Analyst 2.5 Yrs

SQL,  Data Modeling,  Data Warehousing,  Data Visualization,  Data Mining

Total Work Experience: 2.5 Yrs

Domain Experience : Finance and Telecommunication and Networking

Work Sponsorhip/Visa Required? : Yes, Currently on F1-OPT. require H1B


  • SQL
  • Data Modeling
  • Data Warehousing
  • Data Visualization
  • Data Mining



  • Business Analyst 2.5 Yrs
  • Business Intelligence Analyst 2.5 Yrs
  • Data Analyst 2.5 Yrs


Company Name: iBASIS

Job Title: Data Analyst

Experience: 2019 Jul - 2019 Dec (0yr 6mos )


• Configured KPI’s around Incident management and Change management process for Voice and Mobile data of 1k+ clients using Oracle SQL integrated with the company’s Artificial Intelligence software application.

• Analyzed historical data of the reported incidents and problem tickets from ServiceNow. Presented to the stakeholders to identify trends and opportunities for improvements using ServiceNow (SNOW) reporting and Tableau.

Process Improvement

• Reduced operational time by 46 hrs per month by automating the inbound/outbound Voice and Mobile IoT data with the use of Python scripting.

• Improved adaption of Voice/Mobile IoT data by 92% through dashboards in metric views using Tableau, SAP Business Objects, Power BI and MyXalytics.

Company Name: TMF Group

Job Title: Business Intelligence Analyst

Experience: 2016 Aug - 2018 Jun (1yr 11mos )


• Onboarded 400+ clients spread across 60 countries from industries like Pharma, Fintech, Luxury retail, etc.

• Monitored a 6% growth in annual revenue of clients by continuously analyzing sales & revenue data with the use of macros, pivot tables, VLOOKUP, charts, what-if analysis in MS Excel.

• Performed User Acceptance Testing by building a liaison between clients, development team, the QA team, reducing the development project cost by 7%.

• Coordinated with the development team in manipulating database using SQL scripts as per business needs, projects, and tasks.

Project Management

• Mentored 10 people on Agile Scrum fundamentals which increased the existing bugs fixed per week by 62%.

• Tracked 8% growth of the new payroll software, against volume & revenue by configuring metric product growth KPI’s on Tableau.

• Developed ad-hoc reports and created Business Requirement Document, Data Dictionary, Data Modelling Document & SLA (Service Level agreement) using MS Word, Excel, Power Point, Outlook, and Vision.

• Ensured quick resolution of the production issues and incidents by formulating a root cause analysis within an SLA response time of 4hrs.

Stakeholder Management

• Conducted training sessions for clients of the newly launched payroll software with a 99% increase in efficiency.

• Worked closely with multiple external stakeholders in overseeing and coordinating project priorities, scope and scheduling of deliverables.

Recognition & Achievements

• Received Client Appreciation bonus and was awarded “Employee of the month” award thrice.


, Engineering Management focused in Data Analytics